The Reservations Supervisor manages daily room reservations, availability, rate accuracy, booking channels, and guest enquiries. Requirements typically include hospitality or hotel reservations experience, strong knowledge of PMS and reservation systems, good English communication, and confidence handling telephone, email, and online bookings. Familiarity with Marriott standards, revenue practices, and Indonesian market conditions is advantageous. The successful candidate is expected to lead the reservations team, coordinate closely with Front Office and Sales, monitor accuracy and conversion, resolve booking issues professionally, and deliver helpful, timely service. Flexibility, attention to detail, leadership ability, and willingness to work shifts, weekends, and public holidays are important.
Natra Bintan, a Tribute Portfolio Resort, is a resort property on Bintan Island, Indonesia, operating within Marriott International’s Tribute Portfolio collection. Tribute Portfolio hotels are individually distinctive properties that combine local character with the service, systems, and global distribution of Marriott. Natra Bintan is designed as a relaxed island destination, offering accommodation, dining, recreation, and event facilities for leisure travelers, families, groups, and corporate guests. Its location near Lagoi Bay supports tourism from Indonesia, Singapore, and other international markets. Employees generally work in a multicultural resort environment where guest experience, service consistency, teamwork, and operational flexibility are important. As a Marriott-affiliated property, the resort may also provide access to structured training, brand standards, internal career opportunities, and Marriott employee benefits, subject to local employment terms and the specific position.
Bintan is an Indonesian island in the Riau Archipelago, close to Singapore and known for beach resorts, water activities, mangrove tours, golf, seafood, and a slower coastal lifestyle. Resort jobs are commonly available in Front Office, Reservations, Food and Beverage, Housekeeping, Engineering, Spa, Sales, and guest activities. Bahasa Indonesia is useful, while English is highly valuable in international resorts; Malay and Mandarin can also help. Daily life is quieter than Jakarta or Bali, with fewer entertainment and shopping options outside resort areas. Candidates should confirm staff accommodation, transport, meals, medical coverage, and service-charge arrangements before relocating. Foreign workers generally need an employer-sponsored work permit and appropriate Indonesian immigration status; working on a tourist visa is not permitted. Indonesian nationals can relocate more simply, although island transport and housing should still be planned. Singapore is accessible by ferry, but travel requirements and schedules should be checked before departure.
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