Reservations Agent

Job Description

The Reservations Agent manages room bookings, amendments, cancellations, and guest inquiries through telephone, email, and reservation systems. Requirements typically include hospitality or customer-service experience, strong English communication, computer and PMS or booking-system skills, and good attention to detail. Knowledge of hotel room types, rates, packages, and reservation policies is important; Indonesian language skills are beneficial. The candidate is expected to provide warm, accurate, and efficient service, recommend suitable room options, protect guest information, coordinate with Front Office and Sales teams, and support occupancy and revenue targets. Flexibility to work shifts, weekends, and public holidays is generally required.

Company Info

The Westin Jakarta is a luxury hotel operated under Westin Hotels & Resorts, a Marriott International brand. Westin focuses on wellbeing-led hospitality, offering comfortable accommodation, distinctive dining, fitness facilities, and restorative guest experiences. The hotel serves business travelers, leisure guests, meetings, and events in Jakarta, Indonesia's commercial and governmental center. Marriott International is one of the world's largest hotel companies, with a broad portfolio of brands across many countries and established training, career-development, and employee-benefit programs. As part of Marriott, The Westin Jakarta generally emphasizes service excellence, professional presentation, guest privacy, operational standards, and the brand's wellbeing philosophy. Exact benefits, service-charge arrangements, and employment terms depend on the local hotel and the position's contract.

Destination Guide

Jakarta is on Java, Indonesia's most developed and densely populated island. It offers hotel, restaurant, tourism, retail, corporate, and event-management opportunities, especially for candidates with English, customer-service, and hospitality systems experience. Life is urban and fast-paced, with extensive shopping, dining, entertainment, and public transport, although traffic and flooding can be challenges. Indonesian is the main language; English is valuable in international hotels. Java has diverse traditions, predominantly Muslim communities, and a wide range of regional food and cultural activities. Foreign nationals normally need an employer-sponsored work permit and appropriate work visa before starting employment; requirements can change, so confirmation with the hotel and Indonesian immigration authorities is essential. Relocation usually involves arranging accommodation, health coverage, local registration, banking, and transportation. Jakarta living costs vary considerably, with central housing being more expensive.