The Front Office Manager II oversees daily reception operations, including check-in and check-out, guest services, room assignments, billing coordination, complaint resolution, and front-desk team performance. Candidates are generally expected to have relevant hotel front-office or supervisory experience, strong communication and leadership skills, sound knowledge of hotel systems, and confidence handling guests from diverse backgrounds. Fluency in English and Bahasa Indonesia is typically required, while familiarity with Marriott standards and property-management systems is advantageous. The successful candidate should be organized, service-focused, commercially aware, calm under pressure, and willing to work rotating shifts, weekends, and public holidays. A professional appearance and commitment to guest satisfaction are essential.
Four Points by Sheraton Medan is an internationally branded hotel operated under Marriott International’s Four Points portfolio. The brand is designed for both business and leisure travelers, offering comfortable accommodation, practical amenities, dining, meeting facilities, and friendly service at an accessible price point. Located in Medan, North Sumatra, the hotel serves corporate guests, local visitors, groups, and travelers exploring the region. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotel brands and properties across many countries. Employees typically work within structured service standards, training programs, and operational procedures while representing the Four Points identity of uncomplicated comfort and genuine hospitality. The Front Office Manager II role contributes directly to guest satisfaction, operational efficiency, team development, and the hotel’s commercial performance.
Indonesia offers hospitality opportunities across Sumatra, Java, Bali, Lombok, Sulawesi, and other islands, especially in hotels, resorts, restaurants, tourism, and travel services. Medan, on Sumatra, is a major commercial city and gateway to Lake Toba, with a busy urban lifestyle and relatively affordable living costs. Indonesian culture values warmth, respect, community, and religious diversity; modest dress and courtesy are appreciated. Lifestyle varies from fast-paced city living to relaxed coastal and island communities, with excellent food, nature, and outdoor activities. Foreign employees generally need employer sponsorship and an appropriate work authorization, commonly involving a work permit and limited-stay visa. Do not work on a tourist visa. Employers often assist with immigration, accommodation, transport, and relocation arrangements, but these should be confirmed before accepting an offer. Learning basic Bahasa Indonesia can greatly improve daily life and workplace relationships.
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