The At Your Service role supports guests by answering telephone calls, handling requests, recording and routing messages, coordinating with hotel departments, and ensuring timely follow-up. Candidates typically need a high-school education or equivalent, clear communication skills, a friendly and professional manner, basic computer ability, and good spoken English. Previous hotel, customer-service, or telephone-operator experience is helpful but may not be essential. The role requires flexibility to work rotating shifts, weekends, and public holidays. The successful candidate is expected to remain calm under pressure, protect guest privacy, maintain accurate records, respond quickly, and represent Aloft’s energetic service style with confidence and courtesy.
Aloft by Marriott Surabaya Pakuwon City is part of Aloft Hotels, Marriott International’s modern lifestyle brand designed for travelers who value contemporary spaces, technology, music, and a relaxed social atmosphere. The hotel is located in Pakuwon City, an expanding area of Surabaya with shopping, dining, business, and residential developments nearby. Aloft properties typically feature stylish guest rooms, flexible communal areas, all-day food and beverage concepts, fitness facilities, and lively social programming. Employees work in a youthful, international hospitality environment where guest engagement, teamwork, service consistency, and brand personality are important. As a Marriott property, the hotel may offer structured training, career development, employee travel benefits, and opportunities to move across departments or to other hotels within the wider Marriott network, subject to company policy and local employment conditions.
Indonesia is an archipelago offering hospitality opportunities across Java, Bali, Lombok, Sumatra, and other islands. Surabaya, on Java, has strong employment prospects in hotels, restaurants, tourism, retail, logistics, and business services. Bali and Lombok provide more resort-focused roles, while Jakarta and major cities offer corporate and luxury-hotel careers. Indonesian culture generally values courtesy, community, modesty, and respectful communication; English is useful in international hotels. Living costs vary considerably, with Surabaya usually more affordable than Bali or Jakarta. Employees can enjoy diverse food, tropical weather, beaches, mountains, arts, and vibrant local traditions, although traffic and humid conditions may require adjustment. Foreign nationals normally need an employer-sponsored work visa and work permit, while Indonesian citizens need standard identity and employment documents. Candidates should confirm sponsorship, accommodation, healthcare, tax, and relocation benefits before accepting an offer.
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