Guest Experience Expert (Part-Time)

Job Description

The Guest Experience Expert provides a welcoming, efficient experience for hotel guests across reception, concierge and guest-services activities. Responsibilities may include check-in and check-out, processing payments, answering questions, handling requests, resolving concerns, promoting hotel facilities and maintaining accurate records. Candidates should have strong communication and customer-service skills, a professional presentation, attention to detail and confidence working with guests from diverse backgrounds. Previous hotel, hospitality, reception or retail experience is helpful, although training may be provided. The role requires reliability, teamwork, a positive attitude and the ability to remain calm during busy periods. Flexibility to work part-time shifts, including mornings, evenings, weekends and public holidays, is expected.

Company Info

Four Points by Sheraton Sydney Central Park is a contemporary Marriott International hotel located in Chippendale, close to Central Park Mall, universities, restaurants and Sydney’s central business district. Four Points is Marriott’s approachable, practical hotel brand, designed for travellers who value comfortable accommodation, friendly service and useful amenities without unnecessary formality. The property serves business travellers, leisure visitors, groups and event guests, offering accommodation, dining, meeting facilities and local access to public transport. As part of Marriott International, the hotel operates within a global hospitality organisation with established service standards, employee training and opportunities for career development. Team members are expected to create genuine guest connections, work collaboratively and represent both the local hotel and the wider Marriott brand in a professional manner.

Destination Guide

Australia offers hospitality opportunities in hotels, restaurants, resorts, cafés and tourism businesses, particularly in Sydney, Melbourne, Brisbane, Perth, Queensland’s coastal resorts and regional destinations. The culture is generally informal, multicultural and service-focused, with emphasis on punctuality, teamwork, workplace safety and friendly communication. Lifestyle varies from busy city living to relaxed coastal or regional communities; public transport is strongest in major cities, while a car is often useful outside them. Employees should budget carefully because accommodation and living costs, especially in Sydney, are high. Most overseas workers need a visa with work rights, such as a Working Holiday visa, employer-sponsored visa or another eligible temporary visa. Requirements depend on nationality, age, occupation and sponsorship. Secure a written offer, confirm pay and conditions, arrange suitable health insurance, and check official Australian immigration guidance before relocating. Australia has strong workplace protections, including minimum pay, leave and safety rights.