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Guest Services Team Leader (overnight)

Australia AC Hotel Melbourne Southbank Approximately AUD $65,000–$75,000 per year, potentially including superannuation and penalty rates*
Job Description

The Guest Services Team Leader (Overnight) supervises overnight front-office operations at AC Hotel Melbourne Southbank. Responsibilities typically include leading the night team, completing check-in and check-out procedures, handling guest requests and complaints, balancing daily accounts, preparing reports, monitoring hotel security and ensuring a smooth overnight operation. Candidates are expected to have previous hotel reception or guest-services experience, strong communication and problem-solving skills, confidence working independently and the ability to lead a team. Availability for overnight, weekend and public-holiday shifts is essential. Familiarity with hotel property-management systems, cash handling and night-audit procedures is advantageous. A professional presentation, calm manner, attention to detail and commitment to Marriott service standards are also expected.

Company Info

AC Hotel Melbourne Southbank is a contemporary Marriott-branded hotel located in Melbourne's Southbank precinct, close to the Yarra River, arts venues, restaurants and the central business district. AC Hotels are designed around modern European style, thoughtful functionality and a relaxed but polished guest experience. The hotel provides accommodation, food and beverage services, meeting facilities and attentive guest support for business and leisure travellers. Marriott International, the parent company, is one of the world's largest hospitality organisations, operating a broad portfolio of hotels and resorts across many countries. Employees generally work within structured service standards, training programs and career-development pathways. The Melbourne property offers an urban hospitality environment where teamwork, cultural awareness, efficient operations and personalised service are important.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, casinos and tourism destinations, particularly in Melbourne, Sydney, Brisbane, Perth, Queensland and regional resort areas. The culture is generally informal, multicultural and work-focused, with strong expectations around punctuality, workplace safety and respectful service. Melbourne has excellent public transport, diverse food, arts and sports, but rental costs can be high. Common visa pathways include employer-sponsored visas, the Working Holiday visa for eligible nationalities, and student visas with work restrictions. Applicants should confirm eligibility, conditions and sponsorship directly through the Australian Department of Home Affairs. Relocating usually requires a valid visa, passport, tax file number, Australian bank account and suitable accommodation. Hospitality roles may involve evenings, weekends and public holidays, while Australian employment law provides minimum pay, leave and workplace protections.