Telephone Operator

Job Description

The Telephone Operator handles hotel calls, guest requests, wake-up calls, and communication between guests and departments. Candidates should have clear telephone manners, good spoken English, basic computer skills, and preferably previous experience in a hotel, switchboard, or customer-service position. Knowledge of Indonesian and familiarity with hotel systems are helpful. The role requires a calm, friendly, and professional manner, especially when managing urgent requests or complaints. The successful candidate is expected to protect guest privacy, record messages accurately, follow Marriott service standards, coordinate efficiently with hotel teams, and remain flexible for rotating shifts, weekends, and public holidays.

Company Info

Aloft by Marriott Surabaya Pakuwon City is a modern lifestyle hotel operated under Marriott International’s Aloft brand. Located in the Pakuwon City area of Surabaya, it is designed for contemporary travelers seeking stylish accommodation, social spaces, technology-friendly services, and a relaxed atmosphere. Aloft hotels typically feature vibrant public areas, meeting facilities, restaurants or bars, fitness amenities, and streamlined guest services. As part of Marriott International, the property follows global standards for hospitality, guest satisfaction, employee conduct, safety, and professional development. Team members may benefit from structured training, opportunities within the Marriott network, and employee travel programs, subject to eligibility. The hotel serves business travelers, leisure guests, families, and event clients visiting East Java’s largest city.

Destination Guide

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, Sulawesi, and other islands. Java, including Surabaya, has the largest urban job market, generally lower living costs than Bali, and strong transport, shopping, and healthcare facilities. Bali provides more international tourism roles but can be more expensive and competitive. Indonesian culture emphasizes courtesy, community, religious diversity, and respect for local customs; learning basic Bahasa Indonesia is valuable. Lifestyle ranges from busy city living to beaches, mountains, and island communities, with warm weather year-round. Foreign nationals normally need an employer-sponsored work permit and appropriate stay visa before working; working on a tourist visa is not permitted. Employers usually guide immigration procedures, but candidates should confirm contract terms, accommodation, insurance, taxes, and relocation support. Local staff should check required identity, tax, and employment documents before starting work.