This internship supports Grab’s merchant operations in Indonesia, helping resolve partner issues, monitor service performance, maintain operational records, and coordinate with internal teams. Candidates should typically be current university students or recent graduates with good communication, problem-solving, organizational, and analytical skills. Familiarity with spreadsheets, customer or merchant support, and digital platforms is useful. The role expects a proactive, detail-oriented, adaptable candidate who can work in a fast-paced environment, manage priorities, follow operational procedures, and communicate professionally with merchants and colleagues. Indonesian language proficiency is generally essential, while English and knowledge of Grab’s merchant ecosystem may be advantageous.
Grab is a Southeast Asian technology company headquartered in Singapore, operating across mobility, deliveries, and digital financial services. Its platform connects consumers with driver-partners, delivery-partners, merchants, and financial-service providers in countries including Indonesia, Malaysia, Singapore, Thailand, Vietnam, and the Philippines. In Indonesia, Grab provides services such as ride-hailing, food and parcel delivery, merchant tools, payments, and lending or financial solutions. The company’s operations depend on a large partner network and technology designed to make everyday services more accessible. Employees and interns commonly work in a fast-moving, data-informed environment involving customer experience, marketplace operations, partner support, and cross-functional collaboration. Grab positions itself as a company focused on economic empowerment and expanding access to digital services throughout Southeast Asia.
Indonesia offers opportunities in technology, e-commerce, logistics, tourism, finance, customer operations, and digital services. Jakarta on Java is the main corporate and startup hub, while Bali has strong tourism, hospitality, and remote-work communities. Surabaya, Bandung, Medan, and Makassar also have growing commercial markets. Indonesian culture values politeness, community, relationship-building, and respect for hierarchy; English is useful in multinational workplaces, but Indonesian is important for daily life. Living costs vary greatly, with Jakarta and Bali generally more expensive than many other cities. Public transport is improving, although motorcycles and ride-hailing remain common. Foreign nationals normally need an employer-sponsored work visa and appropriate work permit; tourist visas do not authorize employment. Before relocating, confirm sponsorship, tax obligations, healthcare, housing, and local registration requirements.
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