The Airfreight Customer Service Specialist, Export supports customers and internal teams throughout the export shipment process. Typical requirements include a degree or relevant experience in logistics, freight forwarding, customer service, or business administration; good English and Thai communication skills; computer literacy, especially with transport or shipment systems; and strong attention to detail. The candidate is expected to coordinate bookings, prepare and check export documentation, track shipments, respond promptly to customer enquiries, resolve service issues, and work closely with airlines, customs, warehouses, and operations teams. The role requires accuracy, time management, commercial awareness, teamwork, and the ability to remain effective under pressure in a fast-moving international environment.
DHL is a global logistics and supply chain company operating in more than 220 countries and territories. Its businesses cover express delivery, air and ocean freight, road transport, contract logistics, e-commerce, and supply chain solutions. DHL Global Forwarding, the area most relevant to this position, manages international freight movements and provides services such as customs coordination, shipment planning, documentation, and supply chain visibility. The company serves customers ranging from small businesses to multinational corporations across industries including technology, healthcare, automotive, retail, and manufacturing. DHL is known for its international network, operational standards, customer-focused approach, and investment in digital logistics tools. In Thailand, it maintains a substantial logistics presence supporting importers, exporters, airlines, manufacturers, and regional supply chains. Employees commonly work in multicultural teams and gain exposure to international trade, freight processes, and professional development opportunities.
Thailand offers opportunities in logistics, freight forwarding, tourism, hospitality, technology, manufacturing, customer service, and international business. Bangkok and the Eastern Economic Corridor generally provide the widest range of professional jobs, while Phuket, Koh Samui, and other islands focus more on hospitality, tourism, retail, and marine services. Thai culture values politeness, respect for hierarchy, family, and community; learning basic Thai is useful for daily life and workplace relationships. Living costs vary considerably, with Bangkok and popular islands more expensive than provincial areas. Thailand has beaches, islands, excellent food, efficient domestic transport, and a relaxed lifestyle, although traffic, heat, and seasonal flooding can be challenges. Foreign employees normally need an employer-sponsored Non-Immigrant B visa and work permit before starting work. Requirements vary by nationality and position, so applicants should confirm current rules with their employer and a Thai embassy or immigration office. Relocating requires budgeting for housing, insurance, transport, and document legalization.
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