Executive, Customer Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Executive, Customer Operations role supports DHL customers by coordinating shipments, responding to service enquiries, resolving operational issues and maintaining accurate records. Requirements typically include a diploma or degree, customer service or logistics experience, good communication skills and confidence using Microsoft Office or customer-management systems. Candidates should be organized, detail-oriented and comfortable working in a fast-paced environment. The role expects a customer-focused attitude, timely follow-up, teamwork and the ability to prioritize multiple requests while meeting DHL service standards. Knowledge of freight forwarding, shipment tracking or supply-chain processes is advantageous. English is generally required, while additional local languages may be useful in Malaysia.

About the employer

DHL is a global logistics and supply-chain company operating across more than 220 countries and territories. It provides express delivery, air and ocean freight, road transportation, contract logistics, warehousing and specialized supply-chain services. DHL is part of DHL Group, headquartered in Germany, and serves businesses ranging from small enterprises to multinational corporations. Its customer operations teams help coordinate shipments, manage service requests and maintain reliable communication throughout the delivery process. In Malaysia, DHL has a broad network supporting international trade, e-commerce, manufacturing, technology and other industries. The company is known for structured processes, international career opportunities, employee training and a strong focus on service quality, safety and operational efficiency.