Intern, AFR CS

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This internship supports DHL’s Air Freight Customer Service (AFR CS) activities in Malaysia. Typical responsibilities may include coordinating shipment information, responding to customer and internal queries, updating records, preparing reports, tracking service issues, and assisting with operational documentation. Candidates are generally expected to be pursuing or recently completing a diploma or degree in logistics, supply chain, business, transport, or a related field. Strong communication, customer-service, organizational, and problem-solving skills are important, along with basic Microsoft Office proficiency. The candidate should be detail-oriented, willing to learn freight processes, comfortable working with deadlines, and able to collaborate with operations, sales, and customers. Professional English is usually required; knowledge of Malay or other regional languages can be advantageous.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides express delivery, air and ocean freight, road transport, warehousing, contract logistics, customs support, and specialized business services. DHL is part of DHL Group, headquartered in Germany, and is recognized for its international transportation network, technology-enabled shipment visibility, and strong focus on service quality and sustainability. In Malaysia, DHL supports businesses ranging from small enterprises to multinational corporations through express, freight forwarding, supply-chain, and e-commerce solutions. An internship with DHL can provide practical exposure to customer service, freight documentation, shipment coordination, operational systems, and the relationships between commercial and logistics teams.