Operations Assistant

Job Description

The Operations Assistant supports daily DHL operations, coordinating shipments, updating systems, preparing documentation, and helping ensure timely and accurate service delivery. Candidates typically need a secondary education or diploma, basic computer and Microsoft Office skills, good English communication, strong attention to detail, and the ability to work in a fast-paced environment. Previous experience in logistics, warehousing, transport, or customer service is advantageous. The role expects reliability, teamwork, professional communication, physical and schedule flexibility, and a strong commitment to safety, accuracy, and customer satisfaction. Shift work, including weekends or public holidays, may be required depending on the operation.

Company Info

DHL is a global logistics and supply chain company operating across more than 220 countries and territories. It provides express delivery, freight transportation, warehousing, contract logistics, e-commerce fulfilment, and supply chain management services. As part of DHL Group, the company serves businesses ranging from small enterprises to multinational corporations, helping them move goods and information efficiently across international markets. DHL is known for its extensive transport network, technology-enabled operations, and focus on service quality, sustainability, and employee development. In Malaysia, DHL supports international express shipments, freight forwarding, supply chain solutions, and domestic logistics through offices, service centres, hubs, and warehouses. Operations employees contribute directly to shipment handling, documentation, delivery coordination, customer service, and maintaining dependable day-to-day logistics performance.

Destination Guide

Malaysia offers varied opportunities in logistics, warehousing, aviation, manufacturing, technology, tourism, and customer service. Major employment centres include Kuala Lumpur, Johor, Penang, Port Klang, and Sabah and Sarawak. Penang is known for electronics, manufacturing, food, and island living, while Langkawi and other islands focus more on tourism and hospitality. Malaysian culture combines Malay, Chinese, Indian, and Indigenous traditions, with diverse food, festivals, and languages. Lifestyle costs are moderate outside central Kuala Lumpur, and public transport is strongest in major cities. Malaysians can work without immigration restrictions. Foreign employees generally need an employer-sponsored Employment Pass or another approved work permit before starting work; eligibility depends on salary, qualifications, and role. Relocating employees should confirm sponsorship, accommodation, healthcare, transport, tax, and dependent-pass arrangements with DHL and Malaysian immigration authorities. English is widely used in business, while Malay is the official language.