The Network Quality Management Office supports quality planning, monitoring, improvement, and governance across Rakuten’s network operations. The role is expected to establish quality standards, analyze service and operational data, identify risks and recurring issues, coordinate corrective actions, and work with engineering, operations, and business teams. Candidates should have experience in network or telecommunications operations, quality management, incident or problem management, and cross-functional project coordination. Strong communication, documentation, analytical, and stakeholder-management skills are important. Japanese proficiency is likely required for internal coordination in Japan, while English may be useful in Rakuten’s international environment. Leadership potential, a continuous-improvement mindset, and the ability to manage priorities independently will be valued.
Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Rakuten is known for connecting these businesses through its membership and loyalty platform, including Rakuten Points. Its mobile communications business has driven significant investment in telecommunications infrastructure, network operations, and service quality. The company has a large international workforce and promotes a workplace where English is widely used, although Japanese remains important for many domestic roles. Employees may work with teams across technology, customer experience, finance, marketing, and corporate functions. Rakuten offers opportunities in a fast-moving environment, particularly for candidates interested in digital platforms, telecommunications, data, software, and large-scale operational improvement.
Japan offers strong opportunities in technology, telecommunications, software, engineering, finance, education, tourism, and multinational business. Tokyo has the broadest job market, while Osaka, Nagoya, Fukuoka, and Sapporo also provide growing opportunities. Workplace culture often values punctuality, preparation, teamwork, respect for hierarchy, and careful communication. Larger international companies may use English, but Japanese ability significantly improves career options and daily life. Japan combines efficient public transport, excellent healthcare, safe cities, rich history, and varied food with high living costs, especially in Tokyo. Rent and commuting should be considered when comparing offers. Most overseas professionals need an employer-sponsored work visa, commonly an Engineer/Specialist in Humanities/International Services visa; qualifications and a valid employment contract are normally required. Employers often assist with sponsorship and relocation, but candidates should confirm housing, taxes, insurance, relocation costs, and language expectations before moving.
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