Group Manager, Rakuten Mobile & RTS Support Group - Information Security & Privacy Governance Department (ISPD)

Role summary

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This role leads the Rakuten Mobile and Rakuten Technology Support (RTS) support group within the Information Security and Privacy Governance Department. Requirements likely include substantial experience in information security governance, privacy compliance, risk management, internal controls, and team leadership, along with strong communication skills in Japanese and English. The successful candidate is expected to advise business and technology teams, establish and monitor security and privacy policies, manage risks and audits, coordinate with stakeholders, and guide staff toward compliance with applicable laws and company standards. Experience in telecommunications, technology, or multinational environments would be advantageous.

About the employer

Rakuten, Inc. is a major Japanese technology and internet services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, digital content, travel, online advertising, communications, and mobile telecommunications. Its well-known services include Rakuten Ichiba, Rakuten Card, Rakuten Bank, Rakuten Travel, and Rakuten Mobile. The company promotes a membership-based ecosystem in which customers can use Rakuten Points across multiple services. Rakuten has an international workforce and works with subsidiaries and partners in numerous countries. Its corporate culture emphasizes innovation, entrepreneurship, data-driven services, and collaboration across business units. Information security and privacy governance are particularly important because the group manages large volumes of customer, payment, communications, and business data.