IT Project Manager - Customer Service Development Department, Product Development Division, Rakuten Payment, Inc.(Secondment)

Role summary

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This role manages IT projects for Rakuten Payment’s customer service functions, including planning, requirements definition, development coordination, testing, release, and post-launch improvement. Candidates are expected to have experience managing software or system development projects, coordinating engineers and business stakeholders, and controlling scope, schedules, risks, and quality. Knowledge of customer-service platforms, payment services, or Agile development is advantageous. Strong communication, problem-solving, documentation, and stakeholder-management skills are important. Japanese proficiency is likely required for coordination with domestic teams, while English may be useful in Rakuten’s international environment. The successful candidate should be proactive, organized, comfortable working across departments, and able to deliver reliable systems that improve customer support and operational efficiency.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet-services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem spanning e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Rakuten Payment, Inc. provides payment and related financial services, supporting merchants and consumers through products such as electronic payments, online payment solutions, and loyalty services. The group is known for integrating its services through the Rakuten Point ecosystem and for promoting a common corporate language of English. Employees typically work in cross-functional, fast-moving teams that combine technology, business development, and customer-focused operations. The company offers opportunities to participate in large-scale digital transformation projects, although work styles and language requirements can vary by department and position.