System Operation/Maintenance Engineer – E-money System Department, Rakuten Edy, Inc. (Secondment)

Role summary

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This role supports the operation and maintenance of Rakuten Edy’s electronic money platform. Candidates are expected to monitor systems, respond to incidents, investigate faults, coordinate maintenance and releases, and help maintain service availability, security, and performance. Relevant experience in system operations, infrastructure, application support, incident management, or database and network troubleshooting is likely required. Experience with high-volume financial or payment systems, monitoring tools, scripting, IT service management, and vendor coordination is advantageous. The successful candidate should be dependable, analytical, comfortable with on-call or shift-based support when required, and able to communicate effectively with Japanese and international teams.

About the employer

Rakuten is a major Japanese technology and internet services group founded in 1997 and headquartered in Tokyo. Its businesses include e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Rakuten Edy operates one of Japan’s established electronic money services, enabling contactless payments through cards and mobile devices. The group is known for its broad ecosystem, large customer base, international operations, and strong focus on digital innovation. Employees typically work in a fast-moving environment involving large-scale platforms, customer-facing services, and cooperation across multiple business units. Rakuten’s working language varies by team, although Japanese ability can be important for roles involving domestic operations, vendors, regulators, and incident response.