The role leads IT operations for Rakuten Securities, managing day-to-day infrastructure, systems availability, incident response, service quality, and operational improvements. Requirements typically include several years of experience in IT operations, infrastructure management, or production support, together with team leadership experience. Familiarity with cloud platforms, servers, networks, monitoring, IT service management, security controls, and vendor coordination is valuable. Experience in financial services or other regulated environments is preferred. The successful candidate is expected to manage priorities calmly, communicate clearly with Japanese and international stakeholders, support audits and compliance requirements, and improve reliability through automation, documentation, and well-managed operational processes. Business-level Japanese and English may be required because the position involves coordination across Rakuten and its securities business.
Rakuten Group, Inc. is a major Japanese technology and internet company founded in 1997 and headquartered in Tokyo. It operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Rakuten Securities is part of the group’s financial services business and provides online brokerage and investment products to customers in Japan. The group is known for connecting its businesses through the Rakuten ecosystem and loyalty program, while investing heavily in technology, data, cloud platforms, and digital customer experiences. Rakuten has an international workforce and often works across Japanese and global teams. Employees can expect a fast-moving environment, substantial internal collaboration, and opportunities to support services used by large customer populations. Work in securities and financial technology also involves strong attention to operational resilience, information security, risk management, and regulatory compliance.
Japan offers strong opportunities in technology, finance, cloud infrastructure, cybersecurity, software engineering, data, and project management, especially in Tokyo, Osaka, Nagoya, and Fukuoka. The workplace culture values reliability, preparation, teamwork, respect for hierarchy, and careful communication, although international companies may be more flexible. Japan provides excellent public transport, safe cities, high-quality healthcare, varied food, and easy access to mountains, beaches, and historic areas. Living costs are highest in Tokyo, particularly for housing, while regional cities can be more affordable. Foreign professionals normally need a suitable work visa, such as an Engineer/Specialist in Humanities/International Services visa; the employer commonly supports the application. A Certificate of Eligibility is often obtained before arrival. Relocating usually involves securing housing, registering residency, obtaining a residence card, arranging health insurance, and setting up a bank account and mobile service. Japanese language ability is helpful for daily life and many local workplaces.
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