This role leads service operations for Rakuten Payment within the Product Development Division. Responsibilities are likely to include coordinating operational requirements, improving payment-service processes, managing incidents and service quality, working with product and engineering teams, and supporting stable customer-facing operations. Candidates are expected to have experience in service operations, project coordination, business process improvement, or product support, together with strong communication and problem-solving skills. Experience in payments, fintech, technology services, or large-scale platforms is advantageous. The role requires ownership, careful stakeholder management, the ability to prioritize under pressure, and effective collaboration in Japanese and English, depending on team needs.
Rakuten Group, Inc. is a major Japanese technology and internet company founded in 1997 and headquartered in Tokyo. It operates a broad ecosystem covering e-commerce, digital content, travel, fintech, mobile communications, advertising, and professional sports. Rakuten Payment, Inc. provides payment and related financial technology services, including solutions connected to Rakuten’s online and offline merchant ecosystem. The company’s business depends on reliable, secure, and convenient payment platforms used by consumers and businesses. Rakuten promotes an international working environment, with employees from many countries and operations extending beyond Japan. Its culture emphasizes innovation, customer value, data-driven decision-making, and collaboration across different services. Employees may work with product, engineering, operations, compliance, and commercial teams to improve large-scale digital services.
Japan offers strong opportunities in technology, fintech, software engineering, data, manufacturing, tourism, healthcare, and international business, especially in Tokyo, Osaka, and other major cities. Japanese workplaces value punctuality, preparation, teamwork, and respectful communication, while global companies may use English more frequently. Lifestyle options range from fast-paced urban living to quieter coastal and rural communities. Public transportation is excellent, though housing and commuting costs can be high in Tokyo. Foreign professionals generally need an appropriate work visa, commonly sponsored by the employer; eligibility depends on education, experience, and job duties. Before relocating, arrange residence registration, health insurance, a bank account, mobile service, and suitable housing. Learning everyday Japanese greatly improves daily life and workplace integration. Japan has four distinct seasons, excellent public services, and generally safe communities, but newcomers should prepare for earthquakes and typhoons.
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