Lead Engineer (Skill based) -Customer Service Development Department,Product Development Division, Rakuten Payment, Inc. (Secondment)

Role summary

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Rakuten Payment is seeking a Lead Engineer for its Customer Service Development Department on secondment. The role likely involves leading software development for customer-facing payment and support services, including technical planning, system design, implementation, code reviews, quality assurance, and coordination with product and business teams. Candidates should have strong professional experience in software engineering, system architecture, development leadership, and modern web or payment-related technologies. Experience managing projects, mentoring engineers, improving development processes, and communicating effectively across Japanese and international teams is expected. Knowledge of cloud platforms, databases, security, and highly available systems would be advantageous. Japanese-language ability may be required for effective collaboration in Japan.

About the employer

Rakuten Group, Inc. is a major Japanese technology and services company founded in 1997 and headquartered in Tokyo. It operates a broad digital ecosystem covering e-commerce, online finance, credit cards, mobile communications, travel, digital content, advertising, and payment services. Rakuten Payment, Inc. provides payment-related products and infrastructure, including services that support merchants, consumers, transactions, loyalty, and digital commerce. The company is known for its large-scale online platforms, extensive customer base, and global workforce. Rakuten’s corporate culture emphasizes innovation, entrepreneurship, data-driven decision-making, and collaboration across businesses. Employees often work in multicultural teams, and English is used in many corporate and engineering environments, although Japanese can be important for domestic operations and stakeholder communication. Its engineering roles typically offer opportunities to work on high-volume, business-critical systems within a diverse technology ecosystem.