Operational Design/Senior Improvement Engineer - System Division, Rakuten Bank, Ltd.

Role summary

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This role focuses on designing, standardizing, and improving operational processes for Rakuten Bank’s systems. Requirements typically include experience in system operations, IT service management, process improvement, incident and problem management, or project coordination. Familiarity with banking or other highly regulated environments, vendor management, documentation, and stakeholder communication is valuable. Japanese proficiency is likely important for coordinating with internal teams and external partners, while English may support collaboration across the Rakuten Group. The successful candidate is expected to identify operational risks, improve service quality and efficiency, support system changes, and lead initiatives from planning through implementation. Strong analytical, organizational, communication, and problem-solving skills are essential.

About the employer

Rakuten Bank, Ltd. is a Japanese online bank and a member of the Rakuten Group, one of Japan’s major internet services and technology companies. Established as a digital-focused financial institution, the bank provides services such as deposits, payments, loans, foreign exchange, and card-related products through online and mobile channels. Its business relies heavily on secure, scalable, and highly available technology systems. Rakuten Bank serves individual and business customers and benefits from integration with the broader Rakuten ecosystem, including e-commerce, mobile communications, and digital services. Employees typically work in an environment that combines financial-sector controls with technology-driven innovation. The System Division supports the platforms, operations, reliability, and continuous improvement needed to deliver dependable banking services. Tokyo roles may involve collaboration with Japanese teams, group companies, technology vendors, and regulated financial stakeholders.