Quality Assurance Specialist - System Division, Rakuten Bank, Ltd.

Role summary

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The Quality Assurance Specialist will help ensure the reliability, security, and usability of Rakuten Bank’s systems. Typical responsibilities include planning and executing test strategies, preparing test cases, identifying and tracking defects, performing regression and integration testing, and working with developers, business teams, and external partners. Candidates are generally expected to have professional QA or software testing experience, knowledge of testing methodologies and defect-management tools, and an understanding of web, mobile, or financial systems. Experience with automation testing, databases, APIs, Agile development, or banking and financial services is advantageous. Strong analytical, communication, documentation, and problem-solving skills are essential. The role may require business-level Japanese and English, as well as the ability to work carefully in a regulated, security-sensitive environment.

About the employer

Rakuten, Inc. is a major Japanese technology and internet services group founded in 1997 and headquartered in Tokyo. Its businesses span e-commerce, online travel, digital content, fintech, mobile communications, advertising, and professional services. Rakuten Bank, Ltd. is the group’s digital banking company, providing online banking, payments, deposits, loans, and related financial products through technology-focused platforms. The company is known for integrating services across the Rakuten ecosystem and investing heavily in digital transformation, automation, data, and customer experience. Employees typically work in an international, fast-moving environment where collaboration across business and engineering teams is important. Because banking systems handle sensitive personal and financial information, quality, security, compliance, and operational stability are central to roles within the System Division.