Operation Engineer, Rakuten Pay - Service Operation Department, Rakuten Payment, Inc. (Secondment)

Job Description

The Operation Engineer supports the reliable day-to-day operation of Rakuten Pay services. Responsibilities typically include monitoring systems, responding to incidents, investigating technical issues, coordinating with development and infrastructure teams, managing operational procedures, and helping improve service stability and customer experience. Candidates are expected to have experience in IT service operations, system monitoring, troubleshooting, or incident management. Familiarity with cloud platforms, databases, Linux, networking, scripting, and ITIL practices is useful. Strong communication skills, careful documentation, teamwork, and the ability to respond calmly to urgent issues are important. Japanese communication ability is likely required for coordination with local teams, while experience in payment, fintech, or high-volume consumer services would be advantageous.

Company Info

Rakuten Group, Inc. is a major Japanese technology and internet-services company founded in 1997 and headquartered in Tokyo. Its businesses cover e-commerce, digital content, fintech, mobile communications, travel, and online advertising. Rakuten Pay is part of the company’s payment-services ecosystem, offering cashless payment tools to consumers and merchants across Japan. Rakuten operates a large digital membership platform and connects many of its services through the Rakuten Points program. The company has an international workforce and promotes an English-language working environment in many corporate and technical roles, although Japanese is often important for domestic operations and customer-facing coordination. Employees typically work in a fast-moving environment where service reliability, innovation, data, and collaboration across business units are highly valued.

Destination Guide

Japan offers opportunities in software engineering, cloud infrastructure, cybersecurity, finance, hospitality, manufacturing, healthcare, and language education. Tokyo has the largest technology and international business market, while Osaka, Nagoya, Fukuoka, Sapporo, and regional cities offer lower living costs and growing industries. Japanese workplace culture values punctuality, preparation, respect, teamwork, and dependable communication. Life is generally safe and convenient, with excellent public transport, though housing and commuting in Tokyo can be expensive. Japan’s main islands are Honshu, Hokkaido, Kyushu, and Shikoku, with Okinawa’s islands adding a warmer, subtropical lifestyle. Foreign employees usually need an appropriate work visa, employer sponsorship, and a Certificate of Eligibility before arrival. Plan for residence registration, health insurance, pension enrollment, banking, and tax procedures. Learning Japanese greatly improves daily life and career prospects.