Global Member Support Leader Candidate - Membership Strategy Department, Rakuten Insight, Inc. (Secondment) (A&M)

Job Description

This role supports the global membership strategy of Rakuten Insight, managing member-support operations across international markets. Candidates are expected to have experience in customer or member support, service operations, process improvement, and cross-border stakeholder coordination. Strong communication skills, business-level English, and the ability to work with multicultural teams are important; Japanese or additional languages may be advantageous. The successful candidate will help improve support quality, develop efficient workflows, monitor service performance, resolve escalated issues, and contribute to a consistent global member experience. Leadership potential, analytical thinking, ownership, adaptability, and confidence working in a fast-changing digital business are likely to be valued.

Company Info

Rakuten Group, Inc. is a major Japanese technology and internet-services company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem spanning e-commerce, fintech, mobile communications, digital content, travel, advertising, and membership services. Rakuten’s loyalty model connects these businesses through its Rakuten Points program, giving customers incentives to use multiple services. Rakuten Insight, the relevant group company, provides online market research and consumer insights through survey panels in Japan and international markets. The company has a strongly global workforce and works with businesses seeking data-driven understanding of consumer behavior. Rakuten is known for its Englishnization initiative, international hiring, entrepreneurial culture, and emphasis on innovation. Employees may work across business units and countries, although expectations, team practices, and compensation can vary by department and employment arrangement, including secondments.

Destination Guide

Japan offers opportunities in technology, e-commerce, finance, research, hospitality, education, manufacturing, and customer-support operations, especially in Tokyo, Osaka, Nagoya, and Fukuoka. Workplace culture often values reliability, teamwork, respect, and careful communication, while international companies may use English and offer more flexible styles. Life is convenient, safe, and well connected, with excellent public transport, varied food, and rich cultural traditions. Housing and daily expenses are highest in Tokyo; regional cities can provide a more relaxed and affordable lifestyle. Foreign professionals generally need an appropriate work status, such as Engineer/Specialist in Humanities/International Services, with employer sponsorship and documentation for the application. Highly skilled professionals may qualify for a points-based route. Before relocating, arrange residence registration, health insurance, a bank account, housing, and potentially a Japanese mobile contract. Learn basic Japanese to ease administration and community life.