This role leads AI-related projects within Rakuten Payment’s Customer Service Development Department. Requirements typically include project management experience, knowledge of software or product development, strong communication skills, and the ability to coordinate engineers, business teams, and external stakeholders. Experience with AI, customer-service systems, data analysis, agile methodologies, or digital payment services is highly valuable. Japanese and English communication may be expected in Rakuten’s international environment. The successful candidate will define objectives, manage schedules and budgets, identify risks, support requirements and testing, and ensure solutions improve customer service. The role also requires practical problem-solving, stakeholder management, adaptability, and the ability to deliver projects in a fast-changing technology and payments business.
Rakuten is a major Japanese technology and internet services group founded in 1997 and headquartered in Tokyo. Its businesses span e-commerce, online marketplaces, digital content, travel, fintech, mobile communications, advertising, and professional sports. Rakuten Payment, Inc. provides payment and financial services supporting merchants, consumers, and Rakuten’s broader ecosystem, including digital payments and related customer platforms. The company promotes a unified membership and loyalty model, allowing customers to use Rakuten services while earning and spending Rakuten Points. Rakuten is known for its global workforce, English-use policy in many corporate functions, and emphasis on innovation, data, and digital transformation. Employees may work across Japanese and international teams, making collaboration, ownership, and adaptability important. This position is connected to product development and the use of AI to improve customer-service operations and experiences.
Japan offers opportunities in technology, software engineering, AI, fintech, consulting, manufacturing, healthcare, education, and hospitality. Tokyo has the largest concentration of international companies and technology jobs, while Osaka, Nagoya, Fukuoka, and Sapporo also provide growing opportunities. Japanese workplaces value punctuality, preparation, teamwork, respect, and attention to detail, although international firms may have more flexible cultures. Daily life is generally safe, convenient, and supported by excellent public transportation, but housing and commuting in Tokyo can be expensive. Skilled professionals commonly use an Engineer/Specialist in Humanities/International Services visa; highly qualified applicants may qualify for a Highly Skilled Professional visa. Employers usually sponsor applications, and family visas may be available for eligible dependents. Relocating requires arranging housing, residence registration, health insurance, banking, and often tax procedures. Learning practical Japanese greatly improves work and social integration.
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