AI Project Manager - Customer Service Development Department, Product Development Division, Rakuten Payment, Inc. (Secondment)

Role summary

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This role leads AI-related projects within Rakuten Payment’s Customer Service Development Department. Requirements typically include project management experience, knowledge of software or product development, strong communication skills, and the ability to coordinate engineers, business teams, and external stakeholders. Experience with AI, customer-service systems, data analysis, agile methodologies, or digital payment services is highly valuable. Japanese and English communication may be expected in Rakuten’s international environment. The successful candidate will define objectives, manage schedules and budgets, identify risks, support requirements and testing, and ensure solutions improve customer service. The role also requires practical problem-solving, stakeholder management, adaptability, and the ability to deliver projects in a fast-changing technology and payments business.

About the employer

Rakuten is a major Japanese technology and internet services group founded in 1997 and headquartered in Tokyo. Its businesses span e-commerce, online marketplaces, digital content, travel, fintech, mobile communications, advertising, and professional sports. Rakuten Payment, Inc. provides payment and financial services supporting merchants, consumers, and Rakuten’s broader ecosystem, including digital payments and related customer platforms. The company promotes a unified membership and loyalty model, allowing customers to use Rakuten services while earning and spending Rakuten Points. Rakuten is known for its global workforce, English-use policy in many corporate functions, and emphasis on innovation, data, and digital transformation. Employees may work across Japanese and international teams, making collaboration, ownership, and adaptability important. This position is connected to product development and the use of AI to improve customer-service operations and experiences.