This role leads operational improvement initiatives for Rakuten Payment's service operations and product development functions. Responsibilities may include identifying process issues, planning and managing Kaizen projects, coordinating with engineering, product, customer support, and business teams, tracking schedules and outcomes, and improving service quality and efficiency. Candidates are expected to have project or operations management experience, strong communication and coordination skills, structured problem-solving ability, and proficiency in Japanese and English or a willingness to work in a multilingual environment. Experience in payment services, technology, process improvement, or cross-functional project delivery would be advantageous. The successful candidate should be proactive, detail-oriented, adaptable, and comfortable working with stakeholders in Japan and across the wider Rakuten Group.
Rakuten Group, Inc. is a major Japanese technology and internet company founded in 1997 and headquartered in Tokyo. Its ecosystem includes e-commerce, fintech, mobile communications, digital content, travel, advertising, and professional sports. Rakuten Payment, Inc. provides payment and financial services supporting consumers, merchants, and Rakuten's broader digital platform. The company is known for its large membership base, loyalty program, data-driven services, and international workforce. Rakuten promotes a strong corporate culture centered on innovation, customer value, and English-language communication in many departments. Employees may collaborate across business units and countries, making the organization suitable for people interested in technology, digital transformation, operational improvement, and fast-changing business environments.
Japan offers opportunities in technology, finance, payments, engineering, customer operations, tourism, healthcare, and manufacturing, particularly in Tokyo, Osaka, Nagoya, and Fukuoka. Work culture often values punctuality, teamwork, preparation, and respect for hierarchy, although international companies may offer more flexible practices. Lifestyle ranges from dense urban living and excellent public transport to quieter regional communities, with high standards of safety and public services. Foreign professionals generally need an appropriate work visa, commonly sponsored by an employer; requirements depend on qualifications, job duties, and nationality. Relocation involves securing housing, registering residency, arranging health insurance, and adapting to language and administrative procedures. Learning Japanese is highly beneficial for daily life and career development, even when English is used at work. Japan's climate, cost of living, and housing availability vary considerably by region.
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