Operations Engineer - System Division, Rakuten Bank, Ltd.

Role summary

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This role supports the operation, maintenance, monitoring, and improvement of systems used by Rakuten Bank. Candidates are generally expected to have experience in system operations, infrastructure, troubleshooting, incident response, and technical documentation. Knowledge of servers, networks, databases, cloud platforms, security, and monitoring tools is valuable. Experience in financial services or systems requiring high availability is an advantage. The successful candidate should be reliable, analytical, security-conscious, and comfortable working in shifts or responding to incidents when necessary. Strong communication skills are important for coordinating with development teams, vendors, and business stakeholders. Japanese communication ability may be required, while English can be useful in Rakuten's international environment.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company founded in 1997. Its businesses include e-commerce, digital content, online advertising, fintech, mobile communications, travel, and professional sports. Rakuten Bank, Ltd. is the group's digital banking subsidiary and provides services such as deposits, payments, loans, investment products, and online banking through a technology-driven platform. Rakuten promotes an ecosystem model in which customers can use multiple services while earning and spending Rakuten Points. The company has a large, diverse workforce and operates in Japan and overseas. Employees may work with large-scale systems, cloud technologies, cybersecurity, data platforms, and financial infrastructure. Rakuten's working environment can be fast-paced and international, with opportunities to collaborate across business units and cultures.