Guest Service Agent - Mercure Sydney Bankstown

Job Description

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, coordinates guest requests, and helps resolve concerns professionally. Candidates are expected to have strong communication and customer-service skills, a friendly and confident manner, good computer literacy, and the ability to remain organised during busy periods. Previous hotel, reception, or hospitality experience is desirable, although suitable applicants with a positive attitude may be considered. Flexibility to work across mornings, evenings, weekends, and public holidays is generally required. Knowledge of hotel booking systems and a professional standard of presentation are advantageous.

Company Info

Mercure Sydney Bankstown is part of Accor, a leading international hospitality group operating hotels, resorts, and serviced residences across many countries. The property is located in Bankstown, south-west Sydney, and provides accommodation and guest services for business travellers, leisure visitors, local events, and group stays. Mercure hotels are positioned around welcoming, locally inspired hospitality while maintaining the professional standards and support of a global hotel network. Employees typically work in a multicultural environment with opportunities to develop skills in front office operations, guest relations, food and beverage, and hotel administration. Accor commonly offers training, employee benefits, staff accommodation discounts, and career mobility across its brands, subject to local policies and eligibility.

Destination Guide

Australia offers hospitality opportunities in hotels, resorts, restaurants, cafés, and tourism businesses, particularly in Sydney, Melbourne, Brisbane, Perth, and regional destinations. The culture is generally informal, multicultural, and workplace-focused, with strong expectations around punctuality, safety, customer service, and fair employment conditions. Lifestyle options range from busy city living to beaches, national parks, and outdoor activities, although housing and transport costs can be high in major cities. Foreign applicants usually need a valid work-authorised visa, such as a Working Holiday visa, student visa with work limits, employer-sponsored visa, or skilled visa. Check current requirements with the Australian Department of Home Affairs. Relocating typically involves arranging accommodation, tax and banking setup, health insurance where required, and an Australian mobile number. Sydney’s public transport connects Bankstown with the wider metropolitan area.