The Reservations Manager oversees the hotel’s reservations team and ensures efficient handling of individual, group and corporate bookings. Requirements typically include previous reservations or front-office experience in a hotel, strong knowledge of property-management and central-reservation systems, excellent communication skills, and confidence managing rates, availability and booking channels. Experience with Accor systems or similar platforms is advantageous. The successful candidate is expected to lead and coach the team, maintain accurate booking records, maximise occupancy and revenue, respond promptly to guests and agents, and work closely with Front Office, Sales and Revenue Management. Flexibility, attention to detail, commercial awareness and a consistently professional approach are important in this customer-focused role.
Sofitel Sydney Wentworth is a luxury hotel in the heart of Sydney’s central business district, close to major offices, shopping areas, cultural attractions and public transport. It is part of Sofitel, Accor’s French-inspired luxury hospitality brand, which combines local character with refined service, elegant design and a strong focus on personalised guest experiences. The hotel serves business travellers, leisure guests, groups and events, supported by accommodation, dining, meeting and guest-service operations. Accor is one of the world’s largest hospitality groups, operating a broad portfolio of hotels and resorts across multiple brands and countries. Employees generally benefit from an international working environment, training opportunities, staff travel programs and the chance to build careers across hotels, brands and regions.
Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, events and visitor services, particularly in Sydney, Melbourne, Brisbane, Perth, the Gold Coast and regional destinations. Workplace culture is generally friendly, direct and team-oriented, with strong expectations around punctuality, guest service, safety and workplace rights. Sydney provides an active urban lifestyle, beaches, public transport, diverse food, arts and outdoor activities, although rent and living costs are high. International applicants usually need a visa with work rights, such as an employer-sponsored visa, Working Holiday visa or another eligible skilled or temporary visa; requirements depend on nationality, age, occupation and experience. Before relocating, candidates should confirm sponsorship, healthcare, tax, accommodation and employment conditions. Australia is geographically vast, so planning transport and housing near the workplace is important.
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