Training and Development Officer

Job Description

The Training and Development Officer supports the hotel’s learning strategy by coordinating inductions, mandatory training, compliance programs, skills development and employee engagement activities. The role typically requires experience in hotel operations, training coordination or human resources, along with strong communication, organisation and presentation skills. The successful candidate should be confident working with employees at all levels, able to manage training records and schedules, and familiar with workplace health and safety, service standards and performance development. A proactive, approachable attitude and an understanding of Accor or luxury-hospitality culture would be valuable. The candidate is expected to encourage continuous learning, support managers and help maintain Sofitel’s high guest-service standards.

Company Info

Sofitel Brisbane Central is a luxury hotel in Brisbane’s city centre and part of Sofitel, Accor’s French-inspired luxury hospitality brand. The hotel offers accommodation, restaurants and bars, conference and event facilities, wellness services and professional hospitality careers. Sofitel combines local character with French elegance, placing strong emphasis on personalised service, food and beverage quality, design and cultural experiences. As part of Accor, employees may benefit from structured learning, internal mobility, employee discounts and access to an international hotel network. The Brisbane Central property serves business travellers, leisure guests, conferences and social events, creating a varied and fast-paced working environment. Its people-focused culture requires employees to work collaboratively, maintain professional standards and deliver welcoming service. Training and development is therefore important in supporting consistent operations, compliance, career progression and the hotel’s broader employee-engagement goals.

Destination Guide

Australia is a large island continent with employment opportunities across hotels, resorts, restaurants, tourism, healthcare, construction, technology and education. Brisbane offers a warm subtropical climate, a relaxed lifestyle, riverfront districts, cultural venues and access to beaches and Queensland’s outdoor attractions. Australian workplace culture is generally practical, inclusive and direct, with strong expectations around punctuality, safety, customer service and employee rights. Hospitality workers may find opportunities in major cities, coastal resorts and regional destinations, although competition and living costs vary. Most overseas applicants need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or another skilled or temporary work visa; eligibility depends on nationality, occupation, age and qualifications. Before relocating, candidates should check official Australian immigration requirements, secure suitable health insurance, budget for accommodation and understand tax and superannuation. Brisbane public transport is accessible, but owning a car can help for regional work. English ability is important for guest-facing roles.