The Front Office Manager oversees reception, guest services, check-in and check-out, reservations coordination, cashiering, and the overall guest experience. Candidates are generally expected to have hotel front-office experience, strong leadership and communication skills, sound knowledge of Opera or similar property-management systems, and good English; Indonesian language skills are highly valuable. The role requires a professional appearance, effective problem-solving, flexibility with shifts, and the ability to manage guest complaints calmly. The successful candidate should lead and coach the front-office team, maintain service standards, support revenue and occupancy goals, and work closely with housekeeping, food and beverage, and other departments.
ibis Surabaya City Center is part of ibis, Accor’s internationally recognised economy and midscale hotel brand. The hotel is located in central Surabaya, East Java, offering practical accommodation for business travellers, tourists, and guests visiting the city’s commercial and cultural areas. ibis properties are known for modern, functional rooms, accessible pricing, friendly service, and consistent operating standards. As a member of the Accor group, the hotel benefits from global training, established hospitality systems, employee development opportunities, and an international network of hotels. Its teams typically focus on efficient service, guest satisfaction, responsible operations, and a welcoming atmosphere. Working at the property can provide useful experience in a structured international hotel environment while allowing employees to build local leadership and operational skills.
Indonesia is an archipelago offering hospitality opportunities across Java, Bali, Lombok, Sumatra, and other tourist destinations. Major employers include international hotels, resorts, restaurants, airlines, travel companies, and destination-management businesses. Surabaya is a large, modern city with lower living costs than Bali or Jakarta, strong transport links, shopping, universities, and a busy business market. Indonesian culture values politeness, community, respect for elders, and religious diversity. Lifestyle varies from urban convenience to beaches, mountains, and relaxed island communities. Foreign nationals normally need employer sponsorship and an appropriate work permit and limited-stay visa; working on a tourist visa is not permitted. Relocating employees should confirm contracts, accommodation, insurance, tax, and permit arrangements before arrival. Learning basic Bahasa Indonesia is highly recommended and helps with colleagues, guests, and daily life.
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