Front Office Supervisor

Job Description

The Front Office Supervisor supports the smooth operation of reception, concierge and guest services at Sofitel Sydney Wentworth. Responsibilities typically include supervising front desk staff, coordinating arrivals and departures, handling guest requests and complaints, processing payments, maintaining accurate records and supporting service standards. Candidates are expected to have previous hotel front office or supervisory experience, strong communication and problem-solving skills, professional presentation, and confidence using hotel property-management systems. Flexibility to work rotating shifts, weekends and public holidays is important. A genuine interest in luxury hospitality, attention to detail, leadership ability and knowledge of Sydney are also valued. Previous experience with Opera or similar systems and the right to work in Australia may be required.

Company Info

Sofitel Sydney Wentworth is a luxury hotel in the heart of Sydney’s central business district, close to major attractions, offices, shopping areas and transport links. It is part of Sofitel, Accor’s French-inspired luxury hospitality brand, which combines local character with refined design, personalised service and contemporary French elegance. The hotel has long been recognised as an established Sydney property serving business travellers, leisure guests, events and international visitors. As an Accor hotel, employees may access structured training, career development opportunities and benefits through the group’s global network. The workplace focuses on professional guest service, teamwork, cultural awareness and creating memorable stays. Front office team members work closely with housekeeping, food and beverage, reservations, engineering and management departments to ensure an efficient and welcoming guest experience.

Destination Guide

Australia is a large island continent with strong employment opportunities in hotels, restaurants, tourism, events, healthcare, construction, technology and professional services. Sydney offers an international workplace, diverse communities, beaches, national parks, excellent restaurants and a busy cultural calendar. Life can be rewarding but housing, transport and everyday expenses are relatively high, particularly in central Sydney. Australian workplaces generally value punctuality, practical communication, inclusion, workplace safety and a healthy work-life balance. International applicants need a visa that permits employment; common pathways include employer-sponsored visas, skilled visas, working holiday visas and student visas with work limitations. Requirements vary by nationality, occupation and employer, so applicants should check the Australian Department of Home Affairs website. Before relocating, budget for accommodation, health insurance, transport and initial living costs, and confirm tax, employment and licensing requirements.