The Front Office Manager leads the reception and guest-services team, ensuring efficient arrivals, departures, reservations support, billing accuracy, complaint resolution and consistently high service standards. Applicants should have previous hotel front-office or supervisory experience, strong communication and organisational skills, sound knowledge of hotel systems and the ability to manage busy periods calmly. Experience with Opera or similar property-management software is advantageous. The successful candidate is expected to coach team members, coordinate with housekeeping and other departments, handle guest concerns professionally, support revenue and upselling initiatives, and maintain Accor service standards. Flexibility to work shifts, weekends and public holidays is essential. A positive, hands-on leadership style and genuine interest in guest satisfaction are important.
Novotel Queenstown Lakeside is a centrally located hotel overlooking Lake Wakatipu in Queenstown, New Zealand. It operates under the Novotel brand, part of Accor, one of the world's major hospitality groups, with hotels and resorts across numerous countries. The property caters to leisure travellers, families, groups and business guests visiting Queenstown for its scenery, adventure activities and year-round events. Guest facilities typically include accommodation, food and beverage services, meeting or event support, and front-office assistance. As an Accor hotel, it follows international operating, guest-service and employee-development standards while delivering hospitality suited to the local destination. The team works in a fast-paced, multicultural environment where collaboration, professional presentation and attention to detail are highly valued. Employment may provide opportunities to develop within the hotel or progress through Accor's wider network.
New Zealand offers hospitality, tourism, adventure-activity, healthcare, construction, agriculture, technology and professional-services opportunities. Queenstown has particularly strong demand for hotel, restaurant, visitor-experience and seasonal workers, although housing can be expensive and competition for rentals is significant. The culture is generally friendly, informal and inclusive, with an emphasis on work-life balance, safety, environmental care and respect for Māori heritage and tikanga. Lifestyle options include hiking, skiing, water sports, wine regions and vibrant local communities. New Zealand has two main islands: the North Island, centred around Auckland and Wellington, and the South Island, home to Queenstown, Christchurch and dramatic alpine landscapes. Visa options include Working Holiday visas, Accredited Employer Work Visas and skilled-residence pathways; eligibility depends on nationality, age, qualifications and employer accreditation. Check Immigration New Zealand for current rules, arrange accommodation and budget carefully before relocating.
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