EN - Reservation Agent - Female

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent is responsible for handling room reservations, amendments, cancellations, guest enquiries and availability requests through telephone, email and hotel systems. Candidates should have good spoken and written English, strong communication and organisational skills, a professional telephone manner, and basic computer knowledge. Previous experience in hotel reservations, front office or customer service is preferred. Familiarity with Opera or another property-management system is an advantage. The successful candidate is expected to provide accurate information, promote suitable room types and hotel services, follow Accor standards, protect guest data, and coordinate effectively with Front Office, Sales and other departments. The role also requires flexibility for shifts, weekends and public holidays, with a consistently helpful and courteous attitude.

About the employer

Novotel Abu Dhabi Gate is an internationally oriented hotel located between Abu Dhabi city and the mainland gateway area, serving business travellers, families, groups and leisure guests. It operates under Accor, a global hospitality group with a broad portfolio of hotel, resort and lifestyle brands across numerous countries. Novotel hotels generally focus on practical comfort, dependable service, modern facilities and welcoming experiences for both short and extended stays. The property typically includes guest rooms, restaurants, meeting and leisure facilities, and works with guests from many nationalities. Employees can benefit from a structured hotel environment, multicultural teamwork and access to Accor’s service standards, training resources and internal career opportunities. Reservation staff are important to the hotel’s commercial performance because they convert enquiries into bookings while ensuring guests receive clear, accurate and friendly assistance before arrival.