Guest Services Manager

Job Description

The Guest Services Manager leads the front-of-house and guest experience team, ensuring welcoming, efficient and memorable stays from arrival through departure. Requirements typically include previous supervisory or management experience in a hotel, restaurant or customer-service environment, strong communication skills, sound operational judgement and confidence handling guest concerns. Familiarity with hotel systems, cash handling, team scheduling and service standards is valuable. The successful candidate is expected to coach colleagues, maintain excellent service and presentation standards, coordinate with housekeeping, food and beverage and maintenance teams, and respond calmly to busy or unexpected situations. Flexibility is essential, as the role normally includes evenings, weekends and public holidays. A positive, approachable personality and genuine interest in people are especially important at The Hoxton.

Company Info

The Hoxton is a hospitality brand known for lively, design-led hotels that reflect the character of their neighbourhoods. The Hoxton Dublin is located in the city centre and combines accommodation with restaurants, bars, social spaces and events, creating a strong local as well as visitor-focused atmosphere. The brand places emphasis on warm, informal service, creative interiors, community connections and an inclusive workplace culture. The Hoxton operates under Ennismore, a lifestyle and hospitality group that works with distinctive hotel, restaurant and leisure brands. Ennismore is part of Accor, one of the world’s largest hospitality groups, giving employees access to international opportunities, learning programmes and staff travel benefits. The Dublin property suits people who enjoy fast-paced city hospitality, teamwork and delivering a personal experience rather than a strictly formal hotel service.

Destination Guide

Ireland offers opportunities across hotels, restaurants, tourism, technology, healthcare, finance and construction, with Dublin providing the largest concentration of international employers. Irish workplace culture is generally friendly, conversational and collaborative, although hospitality can involve long shifts, weekend work and seasonal pressure. Dublin has excellent public transport by Irish standards, while Cork, Galway and Limerick offer a somewhat slower pace and often lower rents. Housing, particularly in Dublin, is expensive and finding accommodation can take time, so applicants should budget carefully. Citizens of the EU, EEA, Switzerland and the UK can generally live and work in Ireland without an employment visa. Non-EEA nationals usually need an appropriate employment permit and, depending on nationality and stay length, an immigration registration. Check current rules through Ireland’s Department of Enterprise and Immigration Service before accepting an offer. Weather is mild but changeable, and a social, outdoor lifestyle is easy to enjoy.