The Duty Manager (Front Office) oversees daily front-office operations and supports a smooth, welcoming guest experience. Responsibilities typically include supervising reception staff, coordinating check-in and check-out, handling guest requests and complaints, managing room-status issues, monitoring service standards, and supporting emergency procedures. Candidates are expected to have hotel front-office experience, strong communication and leadership skills, good knowledge of property-management systems, and a professional, service-focused attitude. The role requires flexibility to work shifts, weekends and public holidays, along with the ability to remain calm under pressure and make sound decisions independently. Fluency in English is essential; additional languages and experience with luxury hospitality are advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. The group is known for warm Asian hospitality, high service standards and carefully designed guest experiences. Shangri-La Hotel Singapore is an established luxury property set amid extensive tropical gardens near Orchard Road. It serves leisure and business travellers with accommodation, restaurants, event facilities, wellness services and family-oriented amenities. Employees typically work in a multicultural environment where guest care, professionalism, teamwork and attention to detail are strongly valued. Career opportunities are available across hotel operations, food and beverage, culinary, sales, finance, engineering and guest services.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and professional services. The culture is multicultural, with Chinese, Malay, Indian and international influences reflected in food, festivals and everyday life. Residents enjoy excellent public transport, reliable infrastructure, safe neighbourhoods, shopping, parks, museums and a lively dining scene. Accommodation can be expensive, especially near the city centre, so many workers share apartments or live outside central districts. Employment passes depend on qualifications, salary and employer sponsorship; hotels commonly arrange or support the relevant work pass for eligible foreign hires, while Singapore citizens and permanent residents do not need one. New arrivals should budget for rent, transport, deposits, insurance and daily expenses. Singapore’s tropical climate is hot and humid year-round, with frequent rainfall, so lightweight clothing and adaptability are useful.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...