The Assistant Front Office Manager supports the Front Office Manager in supervising reception, concierge, guest services, telephone operations, and night audit activities. Requirements typically include a hospitality or related qualification, several years of front-office experience, strong English communication skills, and working knowledge of hotel systems such as Opera. The successful candidate is expected to lead by example, maintain Shangri-La service standards, handle guest concerns professionally, coordinate effectively with other departments, coach team members, and assist with scheduling, reporting, and daily operations. Flexibility for rotating shifts, weekends, and public holidays is essential. A polished appearance, calm decision-making, commercial awareness, and genuine guest-service attitude are also important.
Shangri-La Group is a major luxury hospitality company founded in Asia and recognized internationally for its hotels, resorts, residences, and related businesses. Its properties operate across Asia, the Middle East, Europe, North America, and other key destinations. Shangri-La is known for warm Asian hospitality, high service standards, strong attention to detail, and personalized guest experiences. In the Philippines, the group has operated prominent hotels and resorts in destinations such as Manila, Cebu, and Boracay. Employees generally work in structured, service-focused environments with opportunities for training, internal mobility, and career development. The company places importance on guest satisfaction, teamwork, cultural awareness, operational discipline, and professional presentation. Exact benefits and working conditions vary by property, employment status, and local labor regulations.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations, particularly in front office, food and beverage, housekeeping, sales, and guest activities. Work culture is generally warm, relationship-oriented, and team-focused, with English widely used in hotels and business settings. Lifestyle varies from busy metropolitan living to relaxed coastal communities. Costs are usually lower than in many Western countries, although central Manila and popular resort islands can be expensive. Foreign hires normally need an employer-sponsored work permit and appropriate visa, commonly arranged with assistance from the company; requirements depend on nationality, contract, and role. Candidates should confirm accommodation, meals, transport, medical coverage, service charge, and relocation support before accepting an offer. Domestic flights and ferries connect the major islands, but travel can be affected by weather, especially during the rainy season.
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