The Service Associate – F&B (Lobby Lounge) supports daily food and beverage operations, including welcoming guests, taking orders, serving food and drinks, preparing tables, processing bills, and maintaining cleanliness and service standards. Candidates should ideally have hospitality or food-and-beverage experience, good communication skills, a pleasant personality, and basic knowledge of service procedures. A willingness to work shifts, weekends, and public holidays is expected. The role requires attention to detail, teamwork, physical stamina, and a strong commitment to guest satisfaction. Previous experience in a hotel, restaurant, café, or lounge is advantageous, while relevant training or a hospitality qualification may be preferred.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Its Philippine portfolio includes established city hotels and island resorts serving business travelers, families, and leisure guests. The company is known for attentive service, Asian-inspired hospitality, upscale accommodation, restaurants, wellness facilities, and comprehensive guest experiences. Employees typically work in structured hotel environments with formal service standards, training opportunities, and opportunities for career progression across departments and properties. The Service Associate role supports Shangri-La’s food-and-beverage operations and contributes directly to the welcoming, efficient, and personalized experience expected in a premium lobby lounge.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Jobs are available in hotels, restaurants, tourism, events, housekeeping, guest services, and food and beverage operations. Filipino culture is generally warm, family-oriented, respectful, and community-focused, with English widely used in workplaces. Island living can provide beaches, outdoor activities, and a relaxed lifestyle, although transport, weather, healthcare access, and living costs vary considerably by location. Foreign nationals normally need an employer-sponsored work permit and appropriate visa before legally working; requirements depend on nationality, contract, and immigration approval. Local candidates should prepare identification, training certificates, medical documents, and employment references. Relocating staff should confirm accommodation, meals, service-charge arrangements, transportation, insurance, and probation terms with the employer before accepting an offer.
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