The Service Associate – F&B at Shang Palace is responsible for welcoming guests, taking and serving food and beverage orders, maintaining service standards, handling requests, and ensuring an enjoyable dining experience. Candidates should have a hospitality or related background, good English communication skills, a pleasant and professional manner, and ideally previous experience in a hotel or restaurant. Knowledge of Asian cuisine and fine-dining service is an advantage. The role requires teamwork, attention to detail, personal grooming, physical stamina, and flexibility to work shifts, weekends, and holidays. The successful candidate is expected to follow Shangri-La standards, maintain cleanliness and hygiene, respond promptly to guests, and support smooth daily restaurant operations.
Shangri-La Group is a major luxury hospitality company founded in Asia and known for hotels, resorts, restaurants, and residences across the world. Its properties are recognized for warm Asian hospitality, high service standards, and well-developed guest experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu, with dining outlets such as Shang Palace offering Chinese cuisine and refined service. The company employs people across food and beverage, rooms, culinary, events, wellness, engineering, and corporate functions. Staff members are generally expected to demonstrate professionalism, cultural awareness, teamwork, and genuine care for guests. Career opportunities may include structured training, internal mobility, and exposure to international hospitality practices, although compensation and benefits depend on the specific property, employment contract, and experience level.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers. Hotels, restaurants, resorts, cruise-related businesses, and events regularly seek service associates, cooks, housekeeping staff, front-office employees, and supervisors. Filipino culture is generally warm, family-oriented, respectful, and highly social, while English is widely used in workplaces. Lifestyle varies from busy urban living in Manila to a slower beach-oriented pace in Cebu, Boracay, or Palawan. Living costs are usually lower outside major business districts, though rent and transport can be significant in Manila. Foreign nationals normally need an employer-sponsored work permit and appropriate visa before starting employment; requirements can include labor approvals, immigration documents, medical checks, and a valid contract. Employees should confirm sponsorship, accommodation, taxes, insurance, and relocation support directly with Shangri-La before traveling. Local weather is tropical, with a rainy season and occasional typhoons.
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