The Service Leader – Housekeeping supports the daily operation of the housekeeping department, ensuring guest rooms and public areas meet Shangri-La’s cleanliness and service standards. Requirements typically include relevant hotel or housekeeping experience, supervisory ability, good communication skills, attention to detail, and knowledge of cleaning procedures, safety practices, and guest service. The successful candidate is expected to coordinate room attendants, inspect assigned areas, manage supplies, respond promptly to guest requests, coach team members, and work flexibly across shifts, weekends, and holidays. A professional attitude, physical stamina, reliability, and the ability to work effectively in a multicultural team are essential.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for refined service, comfortable accommodations, dining, wellness facilities, and strong attention to guest experience. Shangri-La promotes the philosophy of genuine care and warm Asian hospitality, supported by structured training and career development opportunities. In the Philippines, the group has operated prominent city hotels and island resorts, employing teams across rooms, food and beverage, engineering, finance, and guest services. Employees generally work in professional, multicultural environments with established service standards. Benefits and working conditions vary by property and may include meals, uniforms, insurance, service charge, accommodation assistance, or transport support.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, particularly in housekeeping, food service, front office, engineering, and guest activities. The culture is friendly, family-oriented, and strongly influenced by Filipino hospitality, with English widely used in hotels and business settings. Island living can provide warm weather, beaches, outdoor activities, and a relaxed social lifestyle, although transport, healthcare, internet access, and housing vary considerably between urban and remote areas. Employees should budget for accommodation, utilities, commuting, and seasonal travel. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, while Filipino applicants must meet the employer’s hiring and documentation requirements. Check current rules with the Philippine Bureau of Immigration and the hiring company. Resort roles may include staff housing, meals, service charge, or transportation, but these benefits should be confirmed in the written offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...