The Service Manager - F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, coordinating restaurant or banquet teams, managing guest requests, and supporting revenue and cost-control objectives. Candidates typically need hospitality or hotel-management qualifications, several years of food and beverage experience, and proven supervisory or managerial ability. Strong communication, leadership, problem-solving, and customer-service skills are expected, along with knowledge of hygiene, safety, service procedures, scheduling, and basic financial controls. Experience in an international luxury hotel is advantageous. The role requires a professional appearance, flexibility to work shifts, weekends and public holidays, and the ability to remain calm and effective in a busy, multicultural environment.
Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, comfortable properties, strong guest relationships and its Asian-inspired approach to hospitality. In Malaysia, Shangri-La has established hotels and resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Employees generally work in multicultural teams and serve both business and leisure travellers. The company offers career paths across hotel operations, food and beverage, rooms, events and corporate functions. Benefits and working conditions vary by property, position and employment contract, but hospitality experience with Shangri-La can provide valuable international exposure and opportunities for progression.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Food and beverage, front office, housekeeping, events, spa and engineering roles are commonly available, with stronger seasonal demand in island resorts. Langkawi is relaxed and nature-focused, Penang combines heritage, food and urban life, while Sabah offers beaches, diving and rainforest experiences. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, though Malay is useful. Living costs are moderate, but resort islands can have higher rents and fewer services. Foreign employees normally need employer sponsorship and an approved Employment Pass before starting work. Employers usually manage much of the application process. Candidates should confirm accommodation, transport, medical coverage, contract terms and work-permit eligibility before relocating.
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