The Senior Captain/Captain will supervise banquet operations at Shangri-La, ensuring smooth service for meetings, weddings, conferences and other events. Candidates should have relevant hotel or fine-dining experience, strong knowledge of banquet service standards, and the ability to lead and brief service teams. Good communication, guest-service and problem-solving skills are essential. The role requires flexibility to work shifts, weekends and public holidays, along with a professional appearance and strong attention to detail. Cantonese and English are advantageous in Hong Kong. The successful candidate is expected to coordinate closely with the kitchen, event planning and guest-relations teams, maintain safety and hygiene standards, and deliver polished, efficient service that reflects Shangri-La's luxury hospitality expectations.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for refined service, distinctive local experiences and its emphasis on genuine Asian hospitality. Shangri-La Hotels and Resorts serves business and leisure travelers through full-service properties offering accommodation, restaurants, banquet facilities, spas and meetings spaces. Its Hong Kong hotels are prominent in the city's luxury market and host major corporate, social and diplomatic events. Employees typically work in a structured, service-focused environment with opportunities for training and career development across the group's global network. The company values professionalism, cultural awareness, teamwork and consistently high guest-service standards.
Hong Kong offers strong opportunities in hotels, restaurants, events, finance, retail, technology and international business, with hospitality roles concentrated in Central, Tsim Sha Tsui, Admiralty, Causeway Bay and major resort districts. The culture blends Cantonese traditions with international influences; respect, efficiency and professional etiquette are highly valued. Life is fast-paced, safe and convenient, with excellent public transport, diverse food, shopping, hiking and beaches. Housing is expensive, so newcomers often share apartments or live farther from central districts. Most foreign employees need an employment visa sponsored by their employer, and the company normally supports the application. Applicants must generally have relevant qualifications or experience and a confirmed offer. Dependants may qualify for dependant visas. Before relocating, arrange accommodation, health insurance, banking access and proof of qualifications. Learn a few Cantonese phrases, although English is widely used in hotels and business. Hong Kong is officially a city and special administrative region rather than an island alone.
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