Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring guest rooms, public areas and back-of-house spaces meet Shangri-La’s luxury standards. Candidates typically need several years of housekeeping experience in an upscale hotel, with previous supervisory or departmental leadership responsibility. Strong knowledge of room inspections, cleaning procedures, hygiene, laundry, budgeting and staff scheduling is expected. The successful candidate should be organised, hands-on and guest-focused, with excellent communication and people-management skills. Familiarity with Malaysian hospitality standards and the ability to train multicultural teams would be valuable. The role also requires flexibility to work weekends, public holidays and changing shifts while maintaining high standards during busy periods.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The brand is known for personalised service, elegant surroundings and its warm “hospitality from the heart” approach. Its Malaysian properties serve both international travellers and local guests, offering accommodation, restaurants, meetings, wellness facilities and resort experiences. Shangri-La places strong emphasis on service quality, employee development, cultural awareness and operational excellence. An Executive Housekeeper can expect to work in a structured international environment, collaborating closely with rooms, front office, engineering, food and beverage, and human resources teams. Exact property details, benefits and reporting arrangements should be confirmed directly with the hiring team.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Langkawi is especially attractive for luxury hotel professionals, with beaches, a relaxed lifestyle and a strong tourism economy; Penang combines heritage, food culture and urban convenience. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hotels. Living costs are generally moderate, although resort-island housing and transport can vary. Employers normally arrange or sponsor the appropriate Employment Pass and work authorisation for foreign hires; candidates should not begin work before approval. Relocation packages may include accommodation, meals, flights, insurance or transport, depending on seniority and property policy. Check passport validity, medical requirements, taxation and dependent-pass rules before moving. Public transport is stronger in cities, while island residents often rely on taxis, ride-hailing or personal vehicles.