The Duty Manager (Front Office) oversees daily front-office operations and acts as the senior manager on duty, ensuring smooth arrivals, departures, guest services, room coordination and complaint resolution. Candidates should have hotel front-office experience, strong knowledge of hospitality procedures and excellent communication skills. Supervisory or management experience, familiarity with hotel systems such as Opera, and confidence handling operational decisions are typically expected. The role requires a polished, guest-focused manner, strong organisational skills and the ability to remain calm under pressure. The successful candidate should lead the team by example, coordinate effectively with other departments, protect service standards and be comfortable working shifts, weekends and public holidays.
Shangri-La Group is a luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for its premium service, distinctive Asian hospitality and portfolio of Shangri-La, Kerry, JEN and Traders-branded properties. Shangri-La Singapore is an established luxury hotel set in landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities and recreational amenities. The company places strong emphasis on personalised service, operational excellence, colleague development and creating memorable guest experiences. Employees generally work in a multicultural environment with opportunities to build careers across hotel departments and, subject to business needs, within the wider Shangri-La network.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare and logistics. Its culture blends Chinese, Malay, Indian and international influences, reflected in its festivals, languages and famous hawker cuisine. Life is convenient and safe, with reliable public transport, modern healthcare and extensive shopping and dining options. Accommodation can be expensive, especially near central areas, so many workers choose shared housing or locations close to MRT lines. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and role. Employers usually guide successful candidates through the application process. New arrivals should budget for rent, transport, deposits and insurance, and check eligibility, pass conditions and employment terms before relocating.
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