The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, guest services, concierge, bell, and related operations. Requirements typically include a hospitality or business qualification, several years of front-office experience, and previous supervisory experience in an upscale hotel. Strong communication, leadership, problem-solving, and customer-service skills are essential, along with confidence using hotel property-management systems and good knowledge of English. The successful candidate is expected to maintain Shangri-La service standards, handle guest concerns professionally, coordinate effectively with other departments, coach team members, manage shifts, and help achieve high guest satisfaction and operational efficiency.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, personalized service, and high-quality accommodation, dining, wellness, and conference facilities. In the Philippines, Shangri-La has established properties in major destinations such as Manila, Cebu, and Boracay. Its hotels employ teams across guest services, food and beverage, housekeeping, engineering, sales, and administration. Employees are generally expected to demonstrate professionalism, cultural awareness, attention to detail, and a genuine commitment to guest satisfaction. Benefits and career development opportunities vary by property, position, and employment contract.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other tourism centers, with demand for experienced hotel, restaurant, guest-service, and resort professionals. Filipino culture is welcoming, family-oriented, and community-minded, while English is widely used in business and tourism. Lifestyle varies from busy urban living in Manila to a slower, beach-oriented pace on islands such as Boracay or Palawan. Living costs depend heavily on location; central Manila and major resort areas are usually more expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company. Applicants should confirm requirements with Philippine immigration authorities and their employer before relocating. Local candidates should check contracts carefully for housing, meals, transport, insurance, service charge, and other benefits.
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