The Senior Captain/Captain supports banquet operations by coordinating service teams, preparing function rooms, briefing colleagues, welcoming guests, and ensuring food and beverage service meets Shangri-La standards. Candidates should have experience in hotel, restaurant, or banquet service, strong knowledge of hospitality procedures, and good spoken English; Cantonese and Mandarin are useful in Hong Kong. The role requires a professional appearance, excellent communication, attention to detail, and the ability to remain calm during busy events. Flexibility for shifts, weekends, public holidays, and late finishes is expected. Senior candidates should also be capable of guiding junior staff and coordinating effectively with kitchen, events, and front-of-house teams.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalised service, high accommodation standards, extensive dining facilities, and strong banquet and events operations. Shangri-La places emphasis on genuine hospitality, cultural understanding, staff development, and creating memorable guest experiences. Its Hong Kong properties serve business travellers, leisure guests, local diners, and major conferences, weddings, and corporate functions. Employees generally work in structured, service-focused environments with opportunities to develop within hotel operations and the wider group. Benefits may include meals, medical coverage, staff discounts, training, and other allowances, depending on the property and employment terms.
Hong Kong offers strong opportunities in luxury hotels, restaurants, catering, tourism, events, finance, retail, and international business. Its culture blends Cantonese traditions with global influences, and English is widely used in professional hospitality settings; Cantonese or Mandarin can improve career prospects. Life is energetic and convenient, with excellent public transport, dense urban neighbourhoods, diverse food, shopping, hiking, beaches, and nearby islands. Accommodation is expensive, so applicants should review staff housing, meal benefits, transport support, and working hours before accepting an offer. Foreign professionals generally need an employer-sponsored visa, commonly under the General Employment Policy, and must show a confirmed job, suitable qualifications or experience, and remuneration at market level. The employer normally supports the application. Candidates should arrange travel documents, medical or identity paperwork, accommodation, and sufficient savings for the initial relocation period.
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