The Waiter/Waitress serves guests at Lobster Bar & Grill, taking orders, explaining menu items, delivering food and beverages, processing payments, and maintaining high service standards. Candidates should have restaurant or hotel experience, good communication skills, a pleasant and attentive manner, and the ability to work efficiently in a busy environment. Knowledge of Cantonese and English is valuable, while Mandarin and wine or seafood knowledge may be advantageous. The successful candidate is expected to demonstrate teamwork, personal presentation, reliability, hygiene awareness, and a strong commitment to Shangri-La’s service standards. Flexibility to work shifts, weekends, and public holidays is required.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised internationally for warm Asian hospitality. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other destinations. Shangri-La properties typically offer full-service accommodation, restaurants, bars, wellness facilities, meetings, and events. The company places strong emphasis on personalised guest care, employee training, cultural sensitivity, and consistent service quality. In Hong Kong, Shangri-La operates prestigious hotels serving business travellers, leisure guests, local residents, and international events. Working for the group can provide structured hospitality experience, exposure to luxury food and beverage operations, staff benefits, and opportunities for internal career development across departments and locations.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Its hospitality industry is international and fast-paced, with demand for people experienced in guest service, food and beverage, and luxury operations. Cantonese is central to local life, while English is widely used in business and hotels; Mandarin is also valuable. The lifestyle combines dense urban neighbourhoods, excellent public transport, shopping, global dining, hiking trails, beaches, and lively cultural districts. Rent can be high, especially on Hong Kong Island and in Kowloon, so many workers share accommodation or live in the New Territories. Non-local employees generally need an employment visa sponsored by an employer before starting work. Applicants normally require a confirmed offer, relevant qualifications or experience, and proof that the role cannot readily be filled locally. Healthcare, banking, and relocation arrangements should be organised before arrival.
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