The Executive Housekeeper leads all housekeeping and laundry operations, ensuring guestrooms, public areas and back-of-house spaces meet Shangri-La’s luxury standards. Requirements generally include several years of hotel housekeeping experience, ideally in an international or five-star property, together with supervisory or departmental leadership experience. Strong knowledge of cleaning procedures, hygiene, budgeting, inventory control, scheduling and health and safety is expected. The successful candidate should be organised, guest-focused and comfortable managing multicultural teams. Good communication, coaching and problem-solving skills are essential, as well as the ability to work flexible hours, weekends and public holidays. Familiarity with hotel operating systems and quality-audit processes is advantageous.
Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its properties are known for personalised service, refined facilities and a strong emphasis on genuine Asian hospitality. In Malaysia, Shangri-La operates several prominent city hotels and resorts, including properties in Kuala Lumpur, Penang and Sabah. Employees typically work in multicultural teams and support high standards across guest service, accommodation, food and beverage, wellness and events. The company generally provides structured hotel training, career development opportunities and exposure to international operating standards. Benefits vary by property and position but may include meals, staff accommodation or allowances, medical coverage, discounts and performance-related incentives.
Malaysia offers varied relocation options, from urban Kuala Lumpur to island and coastal destinations such as Langkawi, Penang, Tioman, Redang and Sabah’s resort areas. Hospitality is a major employer, with opportunities in luxury hotels, resorts, restaurants, spas, events and tourism management. The culture is multicultural, shaped by Malay, Chinese, Indian and indigenous communities, and English is widely used in hotels. Lifestyle ranges from busy city living to relaxed beach life, with generally affordable food and good regional travel connections. Accommodation costs vary considerably by location. Foreign employees normally need an Employment Pass, which is sponsored and submitted by the hiring company; approval depends on qualifications, salary and immigration rules. Candidates should confirm housing, transport, medical cover, tax treatment and flight arrangements before relocating.
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