The Club Ambassador represents Shangri-La’s Horizon Club and provides personalised, discreet service to club-floor guests. Typical responsibilities include welcoming and checking in guests, handling reservations and enquiries, coordinating special requests, arranging transport, managing lounge operations, and building strong guest relationships. Candidates should have hotel or luxury hospitality experience, excellent spoken English and Cantonese, and ideally Mandarin. Strong communication, presentation, problem-solving and computer skills are expected. The role requires a warm, polished and service-minded personality, attention to detail, flexibility to work shifts, weekends and public holidays, and the ability to remain calm in a busy environment. Knowledge of Shangri-La standards and experience with hotel systems are advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for attentive service, elegant properties and its welcoming approach, often expressed through the philosophy of genuine care and Asian hospitality. Shangri-La Hotels and Resorts operates several well-known Hong Kong properties, including Shangri-La hotels on Hong Kong Island and in Kowloon. Employees typically work in an international environment with opportunities across front office, food and beverage, housekeeping, culinary, events and corporate functions. The company places strong emphasis on guest satisfaction, service standards, colleague development and cultural awareness. Benefits and salary vary by property and role, but may include meals, uniform, medical coverage, staff rates and training opportunities.
Hong Kong offers strong opportunities in luxury hotels, restaurants, retail, finance, technology, aviation and tourism, with particularly active recruitment for guest service and hospitality professionals. The city combines Cantonese traditions, international influences, dense urban neighbourhoods and easy access to beaches, hiking trails and outlying islands. Life is fast-paced, convenient and generally safe, although accommodation can be expensive and living space is limited. English is widely used in business and hospitality; Cantonese is highly valuable, while Mandarin is an advantage. Most overseas professionals need an employment visa sponsored by their employer under the General Employment Policy and must normally show relevant qualifications, experience and a confirmed job offer. Applicants should confirm eligibility with Hong Kong Immigration. Relocation costs, deposits, transport and health insurance should be planned carefully. Public transport is excellent, and new arrivals commonly live in areas such as Kowloon, Hong Kong Island or the New Territories.
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