The Service Manager – F&B is expected to lead daily food and beverage operations, maintain excellent guest service, supervise team members, manage staffing and training, and ensure compliance with Shangri-La’s service, hygiene and safety standards. Candidates should have a diploma or degree in hospitality, hotel management or a related field, together with several years of experience in restaurants, banquets or hotel food and beverage operations. Strong leadership, communication and problem-solving skills are essential. The successful candidate should be guest-focused, commercially aware, well organised and comfortable working shifts, weekends and public holidays in a busy resort or hotel environment.
Shangri-La Hotels and Resorts is a leading luxury hospitality group headquartered in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and beyond. The company is known for its high standards of personalised service, comfortable accommodation, premium dining and resort experiences. Shangri-La properties commonly provide structured training, career development and opportunities to work in international hotel environments. In Malaysia, the group operates well-known properties in locations such as Kuala Lumpur, Penang, Kota Kinabalu and other resort destinations. Employees are generally expected to demonstrate genuine care for guests, professionalism, teamwork and attention to detail while representing the Shangri-La brand.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Redang and other resort destinations. F&B managers can find work in luxury hotels, beach resorts, restaurants, convention venues and cruise-related businesses. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in tourism, while Bahasa Malaysia is the national language. Lifestyle ranges from busy city living to relaxed island communities, with generally affordable food, transport and accommodation outside central Kuala Lumpur. Foreign employees normally need an employer-sponsored Employment Pass, and the company typically handles the application and approval process. Candidates should confirm current immigration rules, medical requirements and contract benefits before relocating. Island locations may have higher living costs, seasonal demand and fewer transport options, but often provide a strong resort lifestyle and valuable international hospitality experience.
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