The Information Technology Manager oversees hotel technology operations, including networks, hardware, software, cybersecurity, telecommunications and user support. Candidates typically need a degree or professional background in information technology, several years of experience in IT operations, and practical knowledge of hotel systems such as property-management, point-of-sale and guest Wi-Fi platforms. Strong troubleshooting, project-management and vendor-management skills are expected. The role also requires leadership, budgeting ability, clear communication and a service-focused approach. The successful candidate will maintain reliable and secure systems, support colleagues and guests promptly, follow Shangri-La standards, manage technology projects and help the hotel use digital tools efficiently.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La properties are recognized for personalized service, comfortable accommodation, dining, wellness facilities and strong local character. In the Philippines, the group operates prominent hotels and resorts, including properties in Manila, Cebu and Boracay. Employees generally work in a highly service-oriented environment where guest satisfaction, teamwork, professional presentation and attention to detail are important. Technology teams support smooth hotel operations, data security, communications and the digital services used by both guests and colleagues.
The Philippines is an archipelago with major employment centers in Metro Manila, Cebu, Clark, Davao and resort destinations such as Boracay and Palawan. Hospitality, tourism, IT, finance, education and business-process outsourcing offer regular opportunities, although resort roles may be seasonal. Filipino culture is warm, family-oriented and community-minded, with English widely used in workplaces. Life can range from busy urban living and heavy traffic in Manila to a slower, outdoor-focused lifestyle on the islands. Rent, transport and food costs vary considerably by location. Foreign employees normally need an employer-sponsored work permit and appropriate visa, commonly arranged through the Bureau of Immigration and Department of Labor and Employment; requirements should be confirmed before travel. New arrivals should budget for housing deposits, healthcare, transport and occasional typhoon disruption. Local networking and respectful awareness of regional customs make relocation easier.
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